Automation Support Engineer
Location: Amsterdam

The role:

The Automation Support Engineer is responsible for supporting all automated data flows and setting up new flows in collaboration with business users. The engineer ensures a high-quality service provision and coordinates timely delivery and continuous improvement of automation services to our internal customers.

Activities:

Service coordination

• Provision of automation and interface services to various departments within the organization.
• Day-to-day management of automated dataflows and interfaces, including follow-up of incidents and disruptions
• issue tracking resolution, service level tracking
• Create automation flows for users, based on analysis of requirement and process with the user
• Support, collaborate, and coordinate IT activities with internal and external stakeholders

• Discuss additional automation requirements with business users and propose solutions
• Provide automation flows set-up
• Support business setting up additional automation
• Coordinate development of new interfaces on our Middleware
• Organize trainings and facilitate communication and understanding between business & suppliers.
• Create and maintain documentation regarding automation, standards, procedures manual, and e-learnings
• Escalate complex issues to other IT personnel or management and propose solutions

The responsibilities:

• Responsible for day-to-day service provisioning to HCME and affiliates with automation, regarding interfacing and automation
• Responsible for security and compliance under his or her responsibility
• Responsible for timely delivery of changes and new request to the business
• Assess current processes by collaborating with various departments to identify automation opportunities.
• Design and implement automation solutions to streamline operations, improve efficiency, and reduce costs.
• Create and document standard operating procedures (SOPs) for automation projects and develop best practices and guidelines for future initiatives.
• Integrate automation solutions seamlessly into existing systems, ensuring compatibility and interoperability with current infrastructure.
• Provide training and support to the business on the use and maintenance of developed automations. Develop user manuals and training materials to facilitate knowledge transfer.

Who are we looking for:

• Proven experience in automation engineering or a related field
• Knowledge of Microsoft Power platform (Power Automate, Power BI, Power Pages, and Power Apps)
• Knowledge of middleware concepts
• Knowledge of the English language (written and spoken); knowledge of Dutch is an advantage
• Experience working in an enterprise and complex environment.
• Result-oriented, analytical, hands-on and a Can-Do mindset
• Excellent verbal and written communication skills to collaborate with team members and document processes.
• Proactive and self-motivated, with the ability to work independently and take the initiative in identifying and implementing automation opportunities
• Flexibility to adapt to new technologies and changing business needs

What will you love about working with us:

• Compensation built of: base salary + a holiday allowance (8%) + a guaranteed bonus (4%) + a variable bonus based on individual performance and company results
• 27 days of leave + 13 extra collective days of leave (ADV)
• ‘Metalektro’ Collective Labour Agreement (CLA)
• Excellent pension scheme with a high employer contribution
• Working from home possibility and flexible working hours
• Budget of 1500 euro’s to set up your workplace
• Collective accident insurance
• International learning and development program

About Hitachi