The role:

As the Account Manager Aftersales, you will serve as the primary point of contact for assigned dealers, managing all aspects of parts sales and service-related matters for Construction Machinery. Your primary responsibility will be to deliver expert aftersales support by advising dealers on strategies to improve their sales performance, service levels and operational efficiency. The ultimate goal is to maximize dealer performance, drive parts sales, and contribute significantly to the overall profitability of HCME.

The responsibilities:

• Support Account manager and dealer in setting up yearly budget, explain dealer how HCME target is translated into a dealer specific target
• Advise the Account manager and Manager Parts Sales both Construction and Mining on how to translate the HCME value chain strategy into a dealer specific strategy
• Gather and analyse monthly dealer results, investigate discrepancies and follow up targets.
• Ensure a successful implementation of value chain Parts and Service activities together with the Account manager
• Advise the dealer regarding the implementation of new HCM(E) programs, initiatives and product groups and share knowledge in close cooperation with the product specialist
• Guide, support and train the dealers on aftersales tools & programs HCME is offering 
• Timely and accurate internal and external communication to other departments and dealers
• Responsible for machine inspections, machine population data and analyses, parts market share analyses, HPP-data (Hitachi Parts Potential)
• Advise, guide and support dealer on Service operations related topics
• Support Dealer and Account Manager on dealer maintenance contracts performance.
• Responsible for delivering a dealer specific financial target to the Account manager and Manager Parts Sales based on sales-, market and dealer analysis
• Support Account manager and dealer in setting up yearly budget, explain dealer how HCME target is translated into a dealer specific target
• Responsible to achieve dealer’s parts sales budget in close cooperation with all stakeholders responsible to achieve parts sales targets for assigned dealers set by the Account manager and Manager Parts Sales.

Who are we looking for:

• Bachelor's degree or equivalent ability gained through work experience
• Fluent English
• Good time management, ability to multitask, prioritize and meet deadlines
• Background in logistics and/or supply chain
• Being driven by results and performance
• Strong communication and analytical

What will you love about working with us:

• Compensation built of: base salary + a holiday allowance (8%) + a guaranteed bonus (4%)
• 27 days of leave + 13 extra collective days of leave (ADV)
• ‘Metalektro’ Collective Labour Agreement (CLA)
• Excellent pension scheme with a high employer contribution
• Working from home possibility and flexible working hours
• Budget of 1500 euro’s to set up your workplace
• Collective accident insurance
• Laptop and phone
• International learning and development program
• Career opportunities

About Hitachi

Hitachi Construction Machinery is a world leading manufacturer of construction and mining equipment with a strong focus on a consistent development to provide customers with the technology, products and services that generate new value. Its employees represent a group of trusted experts while keeping continued focus on innovation and growth. Are you an independent achiever focused on the performance that is looking to join a multi-cultural, collaborative and results- driven working environment? If so, the we are looking for you!

We hire great people for great opportunities!

Please visit our website to discover more about our employees’ stories and the various career possibilities we offer.

Interested? Get in touch or apply!