The role:

The responsibilities:

• Develop, maintain and monitor a Customer satisfaction framework and ensure Key performance indicators are met according to the company and department strategies.
• Manage and ensure the resolution of non-conformities affecting the customers using root cause analysis methodologies.
• Lead the realization of a continuous improvement organization.
• Manage and coordinate projects and activities in cross functional teams, related to product and process improvements and based on our customers interest and needs.
• Act with a proactive approach, when it comes to prioritize, consider the risk & opportunities and escalate when necessary.
• Given the flexibility required in the business, at times, there might be assignments from other areas within the Quality department.
• All the activities above are performed and focused into obtaining a balanced Strategy, Structure, Culture, People, Resources and Results in a growing continuous improvement organization.

Who are we looking for:

Cognitive, analytical and interpersonal skills:

• Bachelor-level thinking and reasoning skills, acquired through education or equivalent practical experience, ideally in industrial engineering or related manufacturing fields.
• Proven ability to analyze complex problems, develop & implement effective solutions.
• Self-driven, proactive and reliable.
• Clear and effective in communicating, giving feedback, collaborating and engaging stakeholders.
• Good knowledge of the English language (spoken and written).

Technical Knowledge and experience in:

• Leading and guiding cross functional teams and projects.
• Customer satisfaction area (internal and external).
• Quality and Lean core tools (Process mapping, documentation, Problem solving, Auditing, Continuous improvements, Control plans & charts…).
• 3+ years’ experience in a similar role.

Plus, nice to have:

• Proficiency in digitalization and automation skills.
• Knowledge on manufacturing and special processes.
• Familiar with mechatronics, automotive or electric industry.

What will you love about working with us:

• Compensation built of a yearly gross salary between 48'000euros and 70'000euros (including holiday allowance and based on experience) + a guaranteed bonus (4%)
• 27 days of leave + 13 extra collective days of leave (ADV)
• ‘Metalektro’ Collective Labour Agreement (CLA)
• Excellent pension scheme with a high employer contribution
• Working from home possibility and flexible working hours
• Budget of 1500 euro’s to set up your workplace
• Collective accident insurance
• International learning and development program
• Career opportunities

About Hitachi