D365 Service Coordinator
Location: Amsterdam/Oosterhout

The team:
The very diverse ERP-services team in the IT & Business Transformation department supports the Business Applications of HCME for the different business units. With 5 persons we support a broad range of applications, mainly by managing the (off-shore) service providers.

The role:
The D365 service coordinator Domestic is responsible for the D365 support of HCM-Netherlands, the entity responsible for the sales and service of our equipment in the Netherlands. This includes the day to day management of D365 services  and execution of the roadmap for D365 developments. The coordinator is the linchpin between the business and outsourced provider(s), ensures a high quality service provision and coordinates timely delivery, continuous improvement and compliance of D365 services to our internal customer and to our dealers.

The responsibilities:

• Daily management of D365 services, managing incidents, changes and releases/upgrades

• Ensuring tests are performed and all requirements are met for releases and upgrades

• Supporting plans for improvements in the environment, by describing the roadmap and contributing towards business cases

• Create templates and make sure documentation, standards and procedures are maintained(functional and technical description, documentation usable and how to use system)

• Cooperate with other IT personnel, management or service providers to provide solutions

Who are we looking for:

• A minimum of 3 years’ experience in a coordination

• Excellent knowledge of the English language (written and spoken).

• Good knowledge of D365 and preferable ITIL methodology knowledge

• Experience working in an enterprise and complex environment with off-shore service provider

• Result-oriented, analytical and hands-on.

What will you love about working with us:

• Guaranteed bonus 4% (based on monthly gross salary) and variable bonus based on operating results

• 27 days of leave + 13 extra collective days of leave (ADV)

• Working from home possibility (3 days/ week) and flexible working hours

• Collective accident insurance

• Laptop

• Pension scheme of the ‘Metalektro’ CLA (High employer contribution)

• International learning and development program

• Career opportunities

About Hitachi

Hitachi Construction Machinery is a world leading manufacturer of construction and mining equipment with a strong focus on a consistent development to provide customers with the technology, products and services that generate new value. Its employees represent a group of trusted experts while keeping continued focus on innovation and growth. Are you an independent achiever focused on the performance that is looking to join a multi-cultural, collaborative and results- driven working environment? If so, the we are looking for you!

We hire great people for great opportunities!
Please visit our website to discover more about our employees’ stories and the various career possibilities we offer.