Technical Support Engineer Machine Control
Location: Amsterdam, Noord-Holland
Salary/Rate:
Type:
Closing Date:
Job Reference: 1054363
Location: Amsterdam / Hybrid Team: Technical Support – Product Support Type: Full-time
At Hitachi Construction Machinery Europe (HCME), we design and manufacture one of the world’s most extensive ranges of hydraulic excavators—from compact one-tonne units to colossal 780-tonne mining machines. Our portfolio also includes wheel loaders, rigid dump trucks, and highly specialized equipment for unique applications. But at HCME, we believe we build more than machines. We build the future of construction. As part of the global Hitachi family, we are driven by innovation, environmental responsibility, and a deep commitment to customer trust and satisfaction. Our Amsterdam headquarters is home to a diverse, forward-thinking team developing next-generation technologies and support services that empower customers across Europe and beyond.
Honesty & Sincerity – The foundation of every interaction.
Environmental Respect – Protecting the world we help shape.
Social Responsibility – Valuing people, culture, and community.
Reliable Leadership – Agreed is agreed. We stand behind our commitments.
Giving high satisfaction to dealers and customers through technical and field support, also judgement and settlement for the warranty claims.
Providing helpdesk function for dealers handling technical correspondence, supporting or assistance
Provide essential surveying support to dealers and customers for machine installation, validation, and troubleshooting.
Support the development and calibration of machine-control systems (e.g., 2D/3D guidance technologies). Such as Leica, Trimble, Topcon.
Analyze process, and validate survey data using CAD, GIS, or 3D modelling software.
Giving instructions on new products
Troubleshooting and corresponding on technical questions or inquiries from dealers and Sales dept.
Coordinate modifications
Judgment, registration, analysis and settlement of the warranty claims from the dealers in different territories
Leading the negotiation between the dealer and the manufacturer
Giving technical training for current/new models to dealers, users and employees.
Assistance and instruction of the E-service system at the dealer locations
Technical information feedback to factory for the future products improvement.
Preparation/Operation of machine demonstration.
Analyse, process, and validate survey data using CAD, GIS, or 3D modelling software.
Ensure all surveying activities comply with safety protocols, quality standards, and regulatory requirements.
Strong knowledge and experience with Leica, Trimble or TopCon
3+ years of experience in a similar position
Willingness to travel in the Netherlands (up to several times a week)
Compensation built of a yearly gross salary between 52’000 euros and 80’000 euros (including holiday allowance and based on experience) + a guaranteed bonus (4%)
27 days of leave + 13 extra collective days of leave (ADV)
‘Metalektro’ Collective Labour Agreement (CLA)
Excellent pension scheme with a high employer contribution
Working from home possibility and flexible working hours
Budget of 1500 euro’s to set up your workplace
Collective accident insurance
International learning and development program
Career opportunities
We’d love to hear from you. Click Apply Now and take the next step in your career. At HCME, we’re committed to building a diverse and inclusive workplace—everyone is welcome.
